> For the complete documentation index, see [llms.txt](https://showreward.gitbook.io/showreward-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://showreward.gitbook.io/showreward-docs/welcome.md).

# Welcome to ShowReward

ShowReward helps teams reward people who attend and qualify for their sales calls. It brings campaign rules, appointments, preparation tasks, reward claims, and payment records into one place.

A typical journey is: **book a call → prepare → attend → validate → claim → review → record payment**. Each campaign decides which tasks and checks apply.

## Choose your starting point

| You want to…                        | Start here                                                                       |
| ----------------------------------- | -------------------------------------------------------------------------------- |
| Set up ShowReward for your business | [First-time setup](/showreward-docs/getting-started.md)                          |
| Connect your HighLevel account      | [Connect GoHighLevel](/showreward-docs/gohighlevel.md)                           |
| Build an attendance reward offer    | [Create a campaign](/showreward-docs/campaigns.md)                               |
| Validate the calls assigned to you  | [Appointments and validations](/showreward-docs/daily-operations/validations.md) |
| Review a claim or record a payment  | [Review and pay rewards](/showreward-docs/daily-operations/rewards.md)           |
| Claim a reward as a participant     | [Participant guide](/showreward-docs/participant-guide.md)                       |
| Fix something that is not working   | [Troubleshooting](/showreward-docs/troubleshooting.md)                           |

Follow the five-part [Video tutorials](/showreward-docs/getting-started/video-tutorials.md) learning path for setup and daily operations.

## The main concepts

| Term               | Meaning                                                                                |
| ------------------ | -------------------------------------------------------------------------------------- |
| Project            | Your business workspace: team, settings, campaigns, and leads.                         |
| Campaign           | The rules and participant experience for a particular reward offer.                    |
| Lead / participant | The person booking a call and potentially receiving a reward.                          |
| Closer             | A team member who handles calls and records their outcomes.                            |
| Appointment        | A scheduled call. One lead can have more than one appointment.                         |
| Reward             | A campaign-linked record that tracks eligibility, review, and payment status.          |
| Claim link         | A personal link to a participant's reward portal. Share it only with that participant. |
| PM                 | Project manager: the person who manages a project and its reward process.              |
| GHL / HighLevel    | GoHighLevel, the connected CRM and calendar platform.                                  |

## What to expect

The team decides eligibility according to the campaign rules. Attending a call does not by itself mean a reward has been approved or paid. The participant portal shows the next required step and the reward's current status.

Participant rewards and ShowReward usage charges are separate. In the documented payout workflow, the team makes the transfer through its payment provider and uses **Mark paid** to record it in ShowReward.

These guides use the English interface labels. To follow along, open **My profile → App language → English**, then **Save changes**. The participant portal has its own project language setting.

[Open ShowReward](https://showreward.com/en/login)

## Still need help?

If you have not found the answer in these guides or tutorials, [contact support](/showreward-docs/troubleshooting/contact-support.md) at <support@showreward.com>.


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